_____________________

Special Item No. 132-33 Perpetual Software Licenses
Special Item No. 132-34 Maintenance of Software
Special Item No. 132-51 Information Technology Professional Services

Note: All non-professional labor categories must be incidental to and used solely to support
hardware, software and/or professional services, and cannot be purchased separately.

FPDS Code D301     IT Facility Operation and Maintenance
FPDS Code D302     IT Systems Development Services
FPDS Code D306     IT Systems Analysis Services
FPDS Code D307     Automated Information Systems Design and Integration Services
FPDS Code D308     Programming Services
FPDS Code D310     IT Backup and Security Services
FPDS Code D311     IT Data Conversion Services
FPDS Code D313     Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services
FPDS Code D316     IT Network Management Services
FPDS Code D399     Other Information Technology Services, Not Elsewhere Classified

General Services Administration, Federal Supply Service
Pricelist current through Modification # PO0002, dated November 15, 2001.

Products and ordering information in this Authorized FSS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal Supply Service’s Home Page via the Internet at http://www.fss.gsa.gov/

Note 1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

Note 2: Offerors and Agencies are advised that the Group 70 – Information Technology Schedule is not to be used as a means to procure services which properly fall under the Brooks Act. These services include, but are not limited to, architectural, engineering, mapping, cartographic production, remote sensing, geographic information systems, and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor incidental to the traditionally accepted A/E Services.

SBA strongly supports the participation of small business concerns in the Federal Supply Schedules Program. To enhance Small Business Participation SBA policy allows agencies to include in their procurement base and goals, the dollar value of orders expected to be placed against the Federal Supply Schedules, and to report accomplishments against these goals.

For orders exceeding the micropurchase threshold, FAR 8.404 requires agencies to consider the catalogs/pricelists of at least three schedule contractors or consider reasonably available information by using the GSA Advantage!ä on-line shopping service (www.fss.gsa.gov). The catalogs/pricelists, GSA Advantage!ä and the Federal Supply Service Home Page (www.fss.gsa.gov) contain information on a broad array of products and services offered by small business concerns.

This information should be used as a tool to assist ordering activities in meeting or exceeding established small business goals. It should also be used as a tool to assist in including small, small disadvantaged, and women-owned small businesses among those considered when selecting pricelists for a best value determination.

For orders exceeding the micropurchase threshold, customers are to give preference to small business concerns when two or more items at the same delivered price will satisfy their requirement.

1 Geographic Scope of Contract

This contract is applicable to the 48 contiguous states, Alaska, Hawaii, the District of Columbia, and the Commonwealth of Purto Rico.

2 Contractor's Ordering Address and Payment Information:

Contractors are required to accept the Government purchase card for payments equal to or less than the micro‑purchase threshold for oral or written delivery orders. Government purchase cards will be acceptable for payment above the micro-purchase threshold. In addition, bank account information for wire transfer payments will be shown on the invoice.

The following telephone number(s) can be used by ordering agencies to obtain technical and/or ordering assistance:

3 Liability for Injury or Damage

The Contractor shall not be liable for any injury to Government personnel or damage to Government property arising from the use of equipment maintained by the Contractor, unless such injury or damage is due to the fault or negligence of the Contractor.

4 Statistical Data for Government Ordering Office Completion of Standard Form 279

4b. Contractor has registered with the Central Contractor Registration Database.

5 FOB Destination

6 Delivery Schedule

a. TIME OF DELIVERY: The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as set forth below:

b. URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering agency, agencies are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering agency, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

7 Discounts:

b.         Quantity – for SIN 132-51, none. For SIN 132-33 and SIN 132-34 the discount is as follows:
            1 – 999 copies, no discount
            1,000 – 2,999 copies, 20% discount
            3,000 – 9,999 copies, 33.3% discount
            10,000 copies and above, 50% discount
These discounts and the resultant prices are shown in the Special Item Number 132-33 - Perpetual Software Licenses and Special Item Number 132-34 Maintenance of Software pricing section.

8 Trade Agreements Act of 1979, as amended:

All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended.

9 Statement Concerning Availability of Export Packing:

10 Small Requirements:

11. Maximum Order

The Maximum Order value for the following Special Item Numbers (SINs) is $500,000:

Special Item Number 132-33 - Perpetual Software Licenses
Special Item Number 132-51 - Information Technology (IT) Professional Services

There is no Maximum Order value for Special Item Number 132-34 Maintenance of Software.

12 Use of Federal Supply Service Information Technology Schedule Contracts. In accordance with FAR 8.404:

[NOTE: Special ordering proceedures have been established for Special Item Numbers (SINs) 132-51 IT Professional Services; refer to the terms and conditions for those SINs.]

Orders placed pursuant to a Multiple Award Schedule (MAS), using the procedures in FAR 8.404, are considered to be issued pursuant to full and open competition. Therefore, when placing orders under Federal Supply Schedules, ordering offices need not seek further competition, synopsize the requirement, make a separate determination of fair and reasonable pricing, or consider small business set-asides in accordance with subpart 19.5. GSA has already determined the prices of items under schedule contracts to be fair and reasonable. By placing an order against a schedule using the procedures outlined below, the ordering office has concluded that the order represents the best value and results in the lowest overall cost alternative (considering price, special features, administrative costs, etc.) to meet the Government’s needs.

a. Orders placed at or below the micro-purchase threshold. Ordering offices can place orders at or below the micro-purchase threshold with any Federal Supply Schedule Contractor.

b. Orders exceeding the micro-purchase threshold but not exceeding the maximum order threshold. Orders should be placed with the Schedule Contractor that can provide the supply or service that represents the best value. Before placing an order, ordering offices should consider reasonably available information about the supply or service offered under MAS contracts by using the “GSA Advantage!” on-line shopping service, or by reviewing the catalogs/pricelists of at least three Schedule Contractors and selecting the delivery and other options available under the schedule that meets the agency’s needs. In selecting the supply or service representing the best value, the ordering office may consider--

(1) Special features of the supply or service that are required in effective program performance and that are not provided by a comparable supply or service;

(3) Probable life of the item selected as compared with that of a comparable item;

c. Orders exceeding the maximum order threshold. Each schedule contract has an established maximum order threshold. This threshold represents the point where it is advantageous for the ordering office to seek a price reduction. In addition to following the procedures in paragraph b, above, and before placing an order that exceeds the maximum order threshold, ordering offices shall — Review additional Schedule Contractors’

(1) catalogs/pricelists or use the “GSA Advantage!” on-line shopping service;

(2) Based upon the initial evaluation, generally seek price reductions from the Schedule Contractor(s) appearing to provide the best value (considering price and other factors); and

(3) After price reductions have been sought, place the order with the Schedule Contractor that provides the best value and results in the lowest overall cost alternative. If further price reductions are not offered, an order may still be placed, if the ordering office determines that it is appropriate.

(1) Offer a new lower price for this requirement (the Price Reductions clause is not applicable to orders placed over the maximum order in FAR 52.216-19 Order Limitations);

(3) Decline the order (orders must be returned in accordance with FAR 52.216-19).

d. Blanket purchase agreements (BPAs). The establishment of Federal Supply Schedule BPAs is permitted when following the ordering procedures in FAR 8.404. All schedule contracts contain BPA provisions. Ordering offices may use BPAs to establish accounts with Contractors to fill recurring requirements. BPAs should address the frequency of ordering and invoicing, discounts, and delivery locations and times.

e. Price reductions. In addition to the circumstances outlined in paragraph c, above, there may be instances when ordering offices will find it advantageous to request a price reduction. For example, when the ordering office finds a schedule supply or service elsewhere at a lower price or when a BPA is being established to fill recurring requirements, requesting a price reduction could be advantageous. The potential volume of orders under these agreements, regardless of the size of the individual order, may offer the ordering office the opportunity to secure greater discounts. Schedule Contractors are not required to pass on to all schedule users a price reduction extended only to an individual agency for a specific order.

f. Small business. For orders exceeding the micro-purchase threshold, ordering offices should give preference to the items of small business concerns when two or more items at the same delivered price will satisfy the requirement.

g. Documentation. Orders should be documented, at a minimum, by identifying the Contractor the item was purchased from, the item purchased, and the amount paid. If an agency requirement in excess of the micro-purchase threshold is defined so as to require a particular brand name, product, or feature of a product peculiar to one manufacturer, thereby precluding consideration of a product manufactured by another company, the ordering office shall include an explanation in the file as to why the particular brand name, product, or feature is essential to satisfy the agency’s needs.

13 Federal Information Technology/Telecommunication Standards Requirements

Federal departments and agencies acquiring products from this Schedule must comply with the provisions of the Federal Standards Program, as appropriate (reference: NIST Federal Standards Index). Inquiries to determine whether or not specific products listed herein comply with Federal Information Processing Standards (FIPS) or Federal Telecommunication Standards (FED-STDS), which are cited by ordering offices, shall be responded to promptly by the Contractor.

13.1 Federal Information Processing Standards Publications (FIPS PUBS):

Information Technology products under this Schedule that do not conform to Federal Information Processing Standards (FIPS) should not be acquired unless a waiver has been granted in accordance with the applicable "FIPS Publication." Federal Information Processing Standards Publications (FIPS PUBS) are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Information concerning their availability and applicability should be obtained from the National Technical Information Service (NTIS), 5285 Port Royal Road, Springfield, Virginia 22161. FIPS PUBS include voluntary standards when these are adopted for Federal use. Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription service should be referred to the NTIS Subscription Officer, both at the above address, or telephone number (703) 487-4650.

13.2 Federal Telecommunication Standards (FED-STDS)

Telecommunication products under this Schedule that do not conform to Federal Telecommunication Standards (FED-STDS) should not be acquired unless a waiver has been granted in accordance with the applicable "FED-STD." Federal Telecommunication Standards are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Ordering information and information concerning the availability of FED-STDS should be obtained from the GSA, Federal Supply Service, Specification Section, 470 East L’Enfant Plaza, Suite 8100, SW, Washington, DC 20407, telephone number (202)619-8925. Please include a self-addressed mailing label when requesting information by mail. Information concerning their applicability can be obtained by writing or calling the U.S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD 20899, telephone number (301)975-2833.

14 Security Requirements

In the event security requirements are necessary, the ordering activities may incorporate, in their delivery orders, a security clause in accordance with current laws, regulations, and individual agency policy; however, the burden of administering the security requirements shall be with the ordering agency. If any costs are incurred as a result of the inclusion of security requirements, such costs will not exceed ten percent (10%) or $100,000, of the total dollar value of the order, whichever is less.

15 Contract Administration for Ordering Offices

Any ordering office, with respect to any one or more delivery orders placed by it under this contract, may exercise the same rights of termination as might the GSA Contracting Officer under provisions of FAR 52.212-4, paragraphs (l) Termination for the Government’s convenience, and (m) Termination for Cause (See C.1.)

16 GSA Advantage!

GSA Advantage! is an on-line, interactive electronic information and ordering system that provides on-line access to vendors' schedule prices with ordering information. GSA Advantage! will allow the user to perform various searches across all contracts including, but not limited to:

Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser (ex.: Netscape or Internet Explorer). The Internet address is http://www.fss.gsa.gov/.

17 Purchase of Incidental, Non-Schedule Items

For administrative convenience, open market (non-contract) items may be added to a Federal Supply Schedule Blanket Purchase Agreement (BPA) or an individual order, provided that the items are clearly labeled as such on the order, all applicable regulations have been followed, and price reasonableness has been determined by the ordering activity for the open market (non‑contract) items.

18 Contractor Commitments, Warranties and Representations

a. For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

(2) Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

(3) Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

b. The above is not intended to encompass~~incumpus~~ items not currently covered by the GSA Schedule contract.

19. Overseas Activities

The terms and conditions of this contract shall apply to all orders for installation, maintenance and repair of equipment in areas listed in the pricelist outside the 48 contiguous states and the District of Columbia, except as indicated below:

Upon request of the Contractor, the Government may provide the Contractor with logistics support, as available, in accordance with all applicable Government regulations. Such Government support will be provided on a reimbursable basis, and will only be provided to the Contractor's technical personnel whose services are exclusively required for the fulfillment of the terms and conditions of this contract.

20 Blanket Purchase Agreements (BPAs)

Federal Acquisition Regulation (FAR) 13.303-1(a) defines Blanket Purchase Agreements (BPAs) as “…a simplified method of filling anticipated repetitive needs for supplies or services by establishing ‘charge accounts’ with qualified sources of supply.” The use of Blanket Purchase Agreements under the Federal Supply Schedule Program is authorized in accordance with FAR 13.303-2(c)(3), which reads, in part, as follows:

“BPAs may be established with Federal Supply Schedule Contractors, if not inconsistent with the terms of the applicable schedule contract.”

Federal Supply Schedule contracts contain BPA provisions to enable schedule users to maximize their administrative and purchasing savings. This feature permits schedule users to set up “accounts” with Schedule Contractors to fill recurring requirements. These accounts establish a period for the BPA and generally address issues such as the frequency of ordering and invoicing, authorized callers, discounts, delivery locations and times. Agencies may qualify for the best quantity/volume discounts available under the contract, based on the potential volume of business that may be generated through such an agreement, regardless of the size of the individual orders. In addition, agencies may be able to secure a discount higher than that available in the contract based on the aggregate volume of business possible under a BPA. Finally, Contractors may be open to a progressive type of discounting where the discount would increase once the sales accumulated under the BPA reach certain prescribed levels. Use of a BPA may be particularly useful with the new Maximum Order feature. See the Suggested Format, contained in this Schedule Pricelist, for customers to consider when using this purchasing tool.

21 Contractor Team Arrangements

Contractors participating in contractor team arrangements must abide by all terms and conditions of their respective contracts. This includes compliance with Clauses 552.238-74, Contractor’s Reports of Sales and 552.238-76, Industrial Funding Fee, i.e., each contractor (team member) must report sales and remit the IFF for all products and services provided under its individual contract.

22 Installation, Deinstallation, Reinstallation

The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clausae that no laborer or mechanic employed directly upon the site of the work shall received less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.

The requisitioning activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 132-8.

23 Section 508 Compliance

If applicable, Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT) at the following:

1. Inspection/Acceptance

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any software that has been tendered for acceptance. The Government may require repair or replacement of nonconforming software at no increase in contract price. The Government must exercise its postacceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the software, unless the change is due to the defect in the software.

2. Guarantee/Warranty

a. Unless specified otherwise in this contract, the Contractor’s standard commercial guarantee/warranty as stated in the contract’s commercial pricelist will apply to this contract.

LIMITED WARRANTY. Managesoft warrants that, for a period of ninety (90) days from the date of receipt of the Software, (a) the Software, if operated as directed, will substantially achieve the functionality described in the Documentation; and (b) the media, if provided by Managesoft, containing the Software is free from defects in material and workmanship. Managesoft does not warrant, however, that your use of the Software will be uninterrupted or that the operation of the Software will be error-free or secure. You have relied on your own skill and judgment in determining that the Software sufficiently meets your requirements and in deciding to acquire the software.

This limited warranty shall be void if any modifications are made to the Software by you or your agents during the warranty period; if the media is subjected to accident, abuse, or improper use; if you violate the terms of this Agreement; if the Software is used on or in conjunction with hardware or software other than the unmodified version of hardware and software with which the software was designed to be used; if the warranty period has expired before you report your warranty claim; or if you do not provide evidence, when making your warranty claim, of the date you purchased a license to the Software.

CUSTOMER REMEDIES. Managesoft's entire liability, and your exclusive remedy, for any breach of this warranty shall be, at Managesoft's option: (i) to replace your defective media; or (ii) to advise you how to achieve substantially the same functionality with the Software as described in the Documentation through a procedure different from that set forth in the Documentation; or (iii) if the above remedies are impracticable, to refund the license fee you paid for the Software. Managesoft will use reasonable commercial efforts to repair, replace, advise or, for individual consumers, refund pursuant to the foregoing remedy within 30 days of being notified of your warranty claim. Any replacement Software or Documentation shall be warranted for the remainder of the original warranty period or thirty (30) days, whichever is the longer.

THIS IS A LIMITED WARRANTY AND IT IS THE ONLY WARRANTY MADE BY MANAGESOFT. MANAGESOFT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SOFTWARE AND DOCUMENTATION. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER LEGAL RIGHTS THAT VARY BY JURISDICTION. NO MANAGESOFT DEALER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATIONS, EXTENSIONS, OR ADDITIONS TO THIS WARRANTY.

LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL MANAGESOFT OR ITS SUPPLIERS OR RESELLERS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, LOSS OF DATA, VIOLATION OF PRIVACY RIGHTS, VIOLATION OF THIRD PARTY SOFTWARE LICENSE AGREEMENTS, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF MANAGESOFT SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, MANAGESOFT'S ENTIRE LIABILITY UNDER ANY PROVISIONS OF THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR A LICENSE TO THE SOFTWARE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.

b. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

3. Technical Services

The Contractor, without additional charge to the Government, shall provide a hot line technical support number (888) 441-0098 for the purpose of providing user assistance and guidance in the implementation of the software. The technical support number is available from 8:00 am to 5:00 pm in all time zones. Agencies electing to upgrade to the 24x7 support level will have access to technical services 24 hours a day, seven days a week.

4. Software Maintenance

b. Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324). PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

5. Periods of Maintenance - (132‑34)

a. The Contractor shall honor orders for periods for the duration of the contract period or a lessor period of time.

b. Maintenance may be discontinued by the Government on thirty (30) calendar days written notice to the Contractor.

c. Annual Funding. When annually appropriated funds are cited on an order for maintenance, the period of the maintenance shall automatically expire on September 30 of the contract period, or at the end of the contract period, whichever occurs first. Renewal of the maintenance orders citing the new appropriation shall be required, if the maintenance is to be continued during any remainder of the contract period.

d. Cross-Year Funding Within Contract Period. Where an ordering office’s specific appropriation authority provides for funds in excess of a 12 month (fiscal year) period, the ordering office may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

e. Ordering offices should notify the Contractor in writing thirty (30) calendar days prior to the expiration of an order, if the maintenance is to be terminated at that time. Orders for the continuation of maintenance will be required if the maintenance is to be continued during the subsequent period.

6. Utilization Limitations ‑ (132‑33 and 132‑34)

a. Software acquisition is limited to commercial computer software defined in FAR Part 2.101.

b. When acquired by the Government, commercial computer software and related documentation so legend shall be subject to the following:

(1) Title to and ownership of the software and documentation shall remain with the Contractor, unless otherwise specified.

(2) Software licenses are by site and by agency. An agency is defined as a cabinet level or independent agency. The software may be used by any subdivision of the agency (service, bureau, division, command, etc.) that has access to the site the software is placed at, even if the subdivision did not participate in the acquisition of the software. Further, the software may be used on a sharing basis where multiple agencies have joint projects that can be satisfied by the use of the software placed at one agency's site. This would allow other agencies access to one agency's database. For Government public domain databases, user agencies and third parties may use the computer program to enter, retrieve, analyze and present data. The user agency will take appropriate action by instruction, agreement, or otherwise, to protect the Contractor's proprietary property with any third parties that are permitted access to the computer programs and documentation in connection with the user agency's permitted use of the computer programs and documentation. For purposes of this section, all such permitted third parties shall be deemed agents of the user agency.

(3) Except as is provided in paragraph 8.b(2) above, the Government shall not provide or otherwise make available the software or documentation, or any portion thereof, in any form, to any third party without the prior written approval of the Contractor. Third parties do not include prime Contractors, subcontractors and agents of the government who have the Government's permission to use the licensed software and documentation at the facility, and who have agreed to use the licensed software and documentation only in accordance with these restrictions. This provision does not limit the right of the Government to use software, documentation, or information therein, which the Government may already have or obtains without restrictions.

(4) The Government shall have the right to use the computer software and documentation with the computer for which it is acquired at any other facility to which that computer may be transferred, or in cases of disaster recovery, the Government has the right to transfer the software to another site if the Government site for which it is acquired is deemed to be unsafe for Government personnel; to use the computer software and documentation with a backup computer when the primary computer is inoperative; to copy computer programs for safekeeping (archives) or backup purposes; to transfer a copy of the software to another site for purposes of benchmarking new hardware and/or software; and to modify the software and documentation or combine it with other software, provided that the unmodified portions shall remain subject to these restrictions.

(5) "Commercial Computer Software" may be marked with the Contractor's standard commercial restricted rights legend, but the schedule contract and schedule pricelist, including this clause, "Utilization Limitations" are the only governing terms and conditions, and shall take precedence and supersede any different or additional terms and conditions included in the standard commercial legend.

7. Software Conversions ‑ (132‑33)

Full monetary credit will be allowed to the Government when conversion from one version of the software to another is made as the result of a change in operating system , or from one computer system to another. Under a perpetual license (132‑33), the purchase price of the new software shall be reduced by the amount that was paid to purchase the earlier version.

8. Descriptions and Equipment Compatibility

The Contractor shall include, in the schedule pricelist, a complete description of each software product and a list of equipment on which the software can be used. Also, included shall be a brief, introductory explanation of the modules and documentation which are offered.

9. Right‑to‑Copy Pricing

1. Scope

a. The Contractor shall provide training courses normally available to commercial customers, which will permit Government users to make full, efficient use of general purpose commercial IT products. Training is restricted to training courses for those products within the scope of this solicitation.

b. The Contractor shall provide training at the Contractor's facility and/or at the Government's location, as agreed to by the Contractor and the Government.

2. Order

Written orders, EDI orders (GSA Advantage! and FACNET), credit card orders, and orders placed under blanket purchase agreements (BPAs) shall be the basis for the purchase of training courses in accordance with the terms of this contract. Orders shall include the student's name, course title, course date and time, and contracted dollar amount of the course.

3. Time of Delivery

The Contractor shall conduct training on the date (time, day, month, and year) agreed to by the Contractor and the Government.

4. Cancellation and Rescheduling

a. The Government will notify the Contractor at least seventy-two (72) hours before the scheduled training date, if a student will be unable to attend. The Contractor will then permit the Government to either cancel the order or reschedule the training at no additional charge. In the event the training class is rescheduled, the Government will modify its original training order to specify the time and date of the rescheduled training class.

b. In the event the Government fails to cancel or reschedule a training course within the time frame specified in paragraph a, above, the Government will be liable for the contracted dollar amount of the training course. The Contractor agrees to permit the Government to reschedule a student who fails to attend a training class within ninety (90) days from the original course date, at no additional charge.

c. The Government reserves the right to substitute one student for another up to the first day of class.

d. In the event the Contractor is unable to conduct training on the date agreed to by the Contractor and the Government, the Contractor must notify the Government at least seventy-two (72) hours before the scheduled training date.

5. Follow-Up Support

The Contractor agrees to provide each student with unlimited telephone support for a period of one (1) year from the completion of the training course. During this period, the student may contact the Contractor's instructors for refresher assistance and answers to related course curriculum questions.

6. Price For Training

The price that the Government will be charged will be the Government training price in effect at the time of order placement, or the Government price in effect at the time the training course is conducted, whichever is less.

7. Invoices and Payment

Invoices for training shall be submitted by the Contractor after Government completion of the training course. Charges for training must be paid in arrears (31 U.S.C. 3324). PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

8. Format and Content of Training

a. The Contractor shall provide written materials (i.e., manuals, handbooks, texts, etc.) normally provided with course offerings. Such documentation will become the property of the student upon completion of the training class.

b. For hands-on training courses, there must be a one-to-one assignment of IT equipment to students.

c. The Contractor shall provide each student with a Certificate of Training at the completion of each training course.

d. The Contractor shall provide the following information for each training course offered:

(1) The course title and a brief description of the course content, to include the course format (e.g., lecture, discussion, hands-on training);

e. For those courses conducted at the Government’s location, instructor travel charges (if applicable), including mileage and daily living expenses, must be indicated below. Rates paid as a result of travel must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Contractors cannot use GSA city pair contracts.

9. “No Charge” Training

The Contractor shall describe any training provided with equipment and/or software provided under this contract, free of charge, in the space provided below.

1 Scope

a. The prices, terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services apply exclusively to IT Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the Government location, as agreed to by the Contractor and the ordering office.

2 Performance Incentives

a. When using a performance based statement of work, performance incentives may be agreed upon between the Contractor and the ordering office on individual fixed price orders or Blanket Purchase Agreements, for fixed price tasks, under this contract in accordance with this clause.

b. The ordering office must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. To the maximum extent practicable, ordering offices shall consider establishing incentives where performance is critical to the agency’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3 Ordering Procedures for Services (Requiring a Statement of Work)

FAR 8.402 contemplates that GSA may occasionally find it necessary to establish special ordering procedures for individual Federal Supply Schedules or for some Special Item Numbers (SINs) within a Schedule. GSA has established special ordering procedures for services that require a Statement of Work. These special ordering procedures take precedence over the procedures in FAR 8.404 (b)(2) through (b)(3).

GSA has determined that the prices for services contained in the contractor’s price list applicable to this Schedule are fair and reasonable. However, the ordering office using this contract is responsible for considering the level of effort and mix of labor proposed to perform a specific task being ordered and for making a determination that the total firm-fixed price or ceiling price is fair and reasonable.

(i) A statement of work (a performance-based statement of work is preferred) that outlines, at a minimum, the work to be performed, location of work, period of performance, deliverable schedule, applicable standards, acceptance criteria, and any special requirements (i.e., security clearances, travel, special knowledge, etc.) should be prepared.

(ii) The request should include the statement of work and request the contractors to submit either a firm-fixed price or a ceiling price to provide the services outlined in the statement of work. A firm-fixed price order shall be requested, unless the ordering office makes a determination that it is not possible at the time of placing the order to estimate accurately the extent or duration of the work or to anticipate cost with any reasonable degree of confidence. When such a determination is made, a labor hour or time-and-materials proposal may be requested. The firm-fixed price shall be based on the rates in the schedule contract and shall consider the mix of labor categories and level of effort required to perform the services described in the statement of work. The firm-fixed price of the order should also include any travel costs or other incidental costs related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel or Joint Travel Regulations. A ceiling price must be established for labor-hour and time-and-materials orders.

(iii) The request may ask the contractors, if necessary or appropriate, to submit a project plan for performing the task, and information on the contractor’s experience and/or past performance performing similar tasks.

(iv) The request shall notify the contractors what basis will be used for selecting the contractor to receive the order. The notice shall include the basis for determining whether the contractors are technically qualified and provide an explanation regarding the intended use of any experience and/or past performance information in determining technical qualification of responses. If consideration will be limited to schedule contractors who are small business concerns as permitted by paragraph (2)(i) below, the request shall notify the contractors that will be the case.

(i) Based upon an initial evaluation of catalogs and price lists, the ordering office should identify the contractors that appear to offer the best value (considering the scope of services offered, pricing and other factors such as contractors’ locations, as appropriate). When buying IT professional services under SIN 132—51 ONLY, the ordering office, at its discretion, may limit consideration to those schedule contractors that are small business concerns. This limitation is not applicable when buying supplies and/or services under other SINs as well as SIN 132-51. The limitation may only be used when at least three (3) small businesses that appear to offer services that will meet the agency’s needs are available, if the order is estimated to exceed the micro-purchase threshold.

(ii) The request should be provided to three (3) contractors if the proposed order is estimated to exceed the micro-purchase threshold, but not exceed the maximum order threshold. For proposed orders exceeding the maximum order threshold, the request should be provided to additional contractors that offer services that will meet the agency’s needs. Ordering offices should strive to minimize the contractors’ costs associated with responding to requests for quotes for specific orders. Requests should be tailored to the minimum level necessary for adequate evaluation and selection for order placement. Oral presentations should be considered, when possible.

After responses have been evaluated against the factors identified in the request, the order should be placed with the schedule contractor that represents the best value. (See FAR 8.404)

(b) The establishment of Federal Supply Schedule Blanket Purchase Agreements (BPAs) for recurring services is permitted when the procedures outlined herein are followed. All BPAs for services must define the services that may be ordered under the BPA, along with delivery or performance time frames, billing procedures, etc. The potential volume of orders under BPAs, regardless of the size of individual orders, may offer the ordering office the opportunity to secure volume discounts. When establishing BPAs, ordering offices shall—

(1) Inform contractors in the request (based on the agency’s requirement) if a single BPA or multiple BPAs will be established, and indicate the basis that will be used for selecting the contractors to be awarded the BPAs.

(i) SINGLE BPA: Generally, a single BPA should be established when the ordering office can define the tasks to be ordered under the BPA and establish a firm-fixed price or ceiling price for individual tasks or services to be ordered. When this occurs, authorized users may place the order directly under the established BPA when the need for service arises. The schedule contractor that represents the best value should be awarded the BPA. (See FAR 8.404)

(ii) MULTIPLE BPAs: When the ordering office determines multiple BPAs are needed to meet its requirements, the ordering office should determine which contractors can meet any technical qualifications before establishing the BPAs. When multiple BPAs are established, the authorized users must follow the procedures in (a)(2)(ii) above and then place the order with the Schedule contractor that represents the best value.

(2) Review BPAs Periodically: Such reviews shall be conducted at least annually. The purpose of the review is to determine whether the BPA still represents the best value. (See FAR 8.404)

(c) The ordering office should give preference to small business concerns when two or more contractors can provide the services at the same firm-fixed price or ceiling price.

(d) When the ordering office’s requirement involves both products as well as executive, administrative and/or professional, services, the ordering office should total the prices for the products and the firm-fixed price for the services and select the contractor that represents the best value. (See FAR 8.404)

The ordering office, at a minimum, should document orders by identifying the contractor from which the services were purchased, the services purchased, and the amount paid. If other than a firm-fixed price order is placed, such documentation should include the basis for the determination to use a labor-hour or time-and-materials order. For agency requirements in excess of the micro-purchase threshold, the order file should document the evaluation of Schedule contractors’ quotes that formed the basis for the selection of the contractor that received the order and the rationale for any trade-offs made in making the selection.

Ordering procedures for other services available on schedule at fixed prices for specifically defined services or tasks should use the procedures in FAR 8.404. These procedures are listed in the pricelist, under “Information for Ordering Offices,” paragraph #12.

4 Order

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

5 Performance of Services

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering office.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering office.

c. The Agency should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

6 Inspection of Services

The Inspection of Services–Fixed Price (AUG 1996) clause at FAR 52.246-4 applies to firm-fixed price orders placed under this contract. The Inspection–Time‑and‑Materials and Labor-Hour (JAN 1986) clause at FAR 52.246-6 applies to time‑and‑materials and labor‑hour orders placed under this contract.

7 Responsibilities of the Contractor

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 Rights in Data – General, may apply.

8 Responsibilities of the Government

Subject to security regulations, the ordering office shall permit Contractor access to all facilities necessary to perform the requisite IT Services.

9 Independent Contractor

All IT Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the Government.

10 Organizational Conflicts of Interest

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed Government contract, without some restriction on activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the Government, ordering offices may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11 Invoices

The Contractor, upon completion of the work ordered, shall submit invoices for IT services. Progress payments may be authorized by the ordering office on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12 Payments

For firm-fixed price orders the Government shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time‑and‑materials orders, the Payments under Time‑and‑Materials and Labor‑Hour Contracts (Alternate I (APR 1984)) at FAR 52.232-7 applies to time‑and‑materials orders placed under this contract. For labor‑hour orders, the Payment under Time‑and‑Materials and Labor‑Hour Contracts (FEB 1997) (Alternate II (JAN 1986)) at FAR 52.232-7 applies to labor‑hour orders placed under this contract.

13 Resumes

Resumes shall be provided to the GSA Contracting Officer or the user agency upon request.

14 Incidental Support Costs

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering agency in accordance with the guidelines set forth in the FAR.

15 Approval of Subcontracts

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16 Description of IT Services And Pricing

Applications Support Specialists

Provides technical analysis in problem areas as well as technical assistance and training to users, including distributors, on software products. Gives hands-on assistance with on-site problems and troubleshooting of software products. Makes decisions and recommends solutions to problems with established guidelines. Responds to user’s request for assistance by phone and in person. Can supervise other specialist. Installs and modifies microcomputer hardware and software. Make diagnosis of hardware, software, and operator problems and takes remedial actions or recommends procedural changes, May install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives. May load and configure software such as operating systems and applications such as word processors, database and spreadsheet programs.

Minimum of three (3) years of experience providing technical support, supporting LAN hardware and software. Experience must include demonstrated capability to work independently and provide technical leadership to more junior staff. Preferred skill in staffing a help desk or information center. A comprehensive knowledge of one or more operating systems and environments. May possess a related degree or certification.

Data Entry Clerk

Under close supervision and direction, collects, compiles, enters, inputs, edits, corrects, and reports technical information systems documents, records, forms, reports, plans, policies, and regulations.

Requires ability in typing and general office skills. Working knowledge of office automation systems using several types of software (such as word processing, spreadsheets, and graphics) for various requirements.

Requires a High School Diploma or GED and one year experience in data entry and verification.

Hardware Installation Technician — Level I

Maintains, upgrades, and repairs all types of microprocessor based computers and peripheral equipment. Trains users on new and existing software and hardware uses. Assists users in selection and development of suitable hardware and software. Maintains inventory and license control of all microprocessor based hardware and software. Provides preventative maintenance and cleaning of hardware. Maintains and establishes a filing system for tracking and inventory control of hardware and software systems and equipment. Complies with hardware and software systems standards and procedures. Provides informal training in implementing programs based on user requirements. Maintains liaison with outside hardware and software vendors for system upgrades and maintenance. Provides technical assistance and informal training in implementing programs based on user requirements.

Vocational/technical training beyond high school is required and one year of job-related experience. Good communications and analytical skills, working knowledge of computer systems and integrated software application programs.

Hardware Installation Technician — Level II

Performs a range of design development, analysis or review tasks independently. Generates complete design specifications and/or procedures for complex projects or assignments. May train others in the operation and performance of systems. Coordinates and works closely with other engineering, logistics, financial, and program management disciplines to define system specifications and requirements. Directs on-site customer interface for equipment/system installation, testing, survey, fabrication, and other engineering tasks as needed. Verifies and complies with engineering documentation standards, engineering plans, system specifications and test procedures. Provides technical data and evaluation for components, equipment and systems consistent with engineering plans, layout and contract requirements.

Associates Degree and at least eight years of job related experience or equivalent. Excellent communications and analytical skills are essential. Requires working knowledge of computer systems and integrated software application programs. Position requires the ability to investigate, troubleshoot, and design solutions to problems in operational hardware and software.

Help Desk Managers

Provides daily supervision and direction to staff that are responsible for phone and in-person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed that are site specific. Provides the first point of contact for troubleshooting hardware, software, and printer problems.

A Bachelors degree in Computer Science, Information Systems, Engineering, Business, or other related discipline. This position requires a minimum of five years experience, of which at least four years must be specialized. Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and supervision of help desk employees. General experience includes information systems development, network and other work in the client/server field, or related fields. Must have a demonstrated ability to communicate orally and in writing. Must have a positive customer service attitude. With six years general experience, only a High School Diploma or GED is required.

Help Desk Specialists

These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems. A High School Education is required for this position and requires a minimum of four years experience, of which at least two years must be specialized. Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and supervision of help desk employees.

General experience includes information systems development, network and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude is needed.

Network Administrator

Designs, installs, maintains, and co-ordinates the use of employer’s or customer’s Local Area or Wide Area Network (LAN/WAN). Evaluates hardware and software, including peripherals, output and telecommunications equipment. Develops security procedures, installs network software, and manages network performance. Troubleshoots and resolves complex problems, implements and co-ordinates network policies, procedures, and standards. Monitors data communications to ensure that the network is available to all users. Provides training to users. Supervises subordinate network analyst. A minimum of three (3) years of experience in designing and implementing complex network solutions is required. Qualifying experience includes network systems projects involving integration of LANs and WANs and/or user network applications on distributed systems conforming with or supporting IEEE 802 standards.

A minimum of one-year experience in a supervisory role is required. Requires a Bachelor’s Degree, or equivalent experience. Training certification as a network engineer in lieu of experience is acceptable.

Network Engineer — Level I

A mid-level consultant with expertise in various communications and network areas, to be specially versed in industry and Government standard strategies such as X.25, X.400, X.500, SNA, TCP/IP, GOSIP, etc., as well as PC-based LANs. This specialist shall have comprehensive knowledge of different network topologies, particularly Ethernet and Token Ring and have experience with network installation, configuration, and maintenance. Skill set shall include hands-on experience with various Network Operating Systems (NOS) and “Open” operating systems (such as Unix), solid methodologies for network configuration and maintenance such as wiring design, network simulation, load analysis, implementation and bench marking. This specialist shall possess the ability to conduct a project through post-installation issues such as file structure design, security features, data redundancy and integrity, printer configurations, Email configuration, and data recovery.

Position requires a High School Diploma plus two years of a technical electronics course, A Plus certification, and a minimum of two (2) years of related experience.

Network Engineer — Level II

An advanced consultant with multi-protocol and multi-topology LAN/WAN expertise. Skill set will include experience in network analysis, design, simulation, implementation and support. This consultant will have comprehensive experience of networking from wiring through user configuration. This specialist will also have an in-depth understanding of communications and networking protocols and strategies such as asynchronous, IEEE 802.x, X.25, X.400, X.500, SDLC/HDLC, SPX/IPX, ISDN, ATM, TCP/IP, SNA, OSI, GOSIP, etc. Expertise also in WAN protocols (e.g. X.25, SDLC, ISDN, frame relay, ATM, etc.), familiarity with “Open” operating systems such as Unix, OSF1, Windows NT, etc., hands-on with bridges and routers, varied cable plants, wiring levels, hubs, and communications gateways.

Position requires a High School Diploma plus two years of a technical electronics course, A Plus certification, a minimum of three (3) years of related experience, and applicable vendor certifications.

Network Engineer — Level III

An advanced consultant with multi-protocol and multi-topology LAN/WAN expertise. A high-level network engineer with experience in systems analysis and design, software systems life-cycle development, systems implementation, configuration and performance analysis Skill set will include experience in network analysis, design, simulation, implementation and support. This consultant will have comprehensive experience of networking from wiring through user configuration. This specialist will also have in-depth understanding of communications and networking protocols and strategies such as asynchronous, IEEE 802.x, X.25, X.400, X.500, SDLC/HDLC, SPX/IPX, ISDN, ATM, TCP/IP, SNA, OSI, GOSIP, etc. Expertise also in WAN protocols (e.g. X.25, SDLC, ISDN, frame relay, ATM, etc.), Network Operating System, (such as Novell Net Ware, Windows NT, etc.), familiarity with “Open” operating systems such as Unix, OSF1, DOS/Windows, NT, etc., hands-on with bridges and routers, varied cable plants, wiring levels, hubs, and communications gateways.

Position requires an Associate Degree in Computer Science, Business, or an equivalent technical experience; A Plus certification; a minimum of three (3) years of related experience; and applicable vendor certifications.

Network Engineer — Level IV

An advanced consultant with multi-protocol and multi-topology LAN/WAN expertise. This consultant will have hands-on experience in system and software engineering in multiple operating systems and network environments. A high-level network engineer with experience in systems analysis and design, software systems life-cycle development, systems implementation, configuration and performance analysis. Skill set will include experience in network analysis, design, simulation, implementation and support. This consultant will have comprehensive experience of networking from wiring through user configuration. This specialist will also have an in-depth understanding of communications and networking protocols and strategies such as asynchronous, IEEE 802.x, X.25, X.400, X.500, SDLC/HDLC, SPXIIPX, ISDN, ATM, TCP/IP, SNA, 051, GOSIP, etc. Expertise also in WAN protocols (e.g. X.25, SDLC, ISDN, frame relay, ATM, etc.), Network Operating System, (such as Novell Net Ware, Windows NT, etc., hands-on with bridges and routers, varied cable plants, wiring levels, hubs, and communications gateways.

Position requires a Bachelor Degree in Computer Science, Business, or an equivalent technical experience; A Plus certification; a minimum of four (4) years of related experience; and applicable vendor certifications.

Network Installation Technician — Level I

Monitor and facilitate the maintenance and control of the access network database; schedule and control the work spaces for secure access by authorized personnel; maintain user accounts by adding new users, deleting departing users, correcting user access problems and assigning rights and privileges. Analyze personal computer problems such as memory allocation and system lockup problems and making necessary corrections. Create network print queues, servers and install. Perform ADP secure systems backups on a periodic basis; diagnose network access problems and correct. Assist in the installation, assembly, repair, upgrade and maintenance of LAN hardware and software components. Maintain and establish a filing system for tracking and inventory control of hardware and software systems and equipment. Comply with hardware and software systems standards and procedures. Maintain liaison with outside hardware and software vendors for system upgrades and maintenance. Provide technical assistance and informal training in implementing network programs based on user requirements.

Requires Vocational Technical training beyond high school and one year of job-related experience. Requires certification as a certified network engineer. Good communications and analytical skills; demonstrated working knowledge of computer systems and integrated software application programs. Position requires the ability to investigate, troubleshoot, and design solutions to problems in operational hardware and software.

Network Installation Technician — Level II

Organizes and directs network installations on site surveys. Assesses and documents current site network configuration and user requirements. Designs and optimizes network topologies. Directs and leads preparation of engineering plans and site installation Technical Design Packages. Develops installation schedules. Mobilizes network installation team. Directs and leads preparation of drawings documenting configuration changes at each site. Prepares site installation and test reports. Coordinates post installation operations and maintenance support.

Minimum education requirement is a high school diploma. This position requires a minimum of nine years experience of which at lease five years must be specialized. Specialized experience includes: supervision of installation technicians; analysis, design, and installation of local and wide area nets; and analysis and installation of communication systems. Familiar with engineering documentation, network configurations and topologies, X.25, TCP/IP, Frame Relay, Bridges, and Routers. General experience includes increasing responsibilities in technical management. With an Associate’s Degree: eight years general experience of which at least four years must be specialized experience is required. With a Bachelor’s Degree: six years general experience of which at least three years must be specialized experience is required.

Principal Information Engineer

Eight (8) years of progressive experience in computer systems development including five (5) years experience in data design and conversion.

Conceptualizes, designs, develops, and fields information systems and applications that capitalize upon information sharing as a means to gain process efficiency. Focuses on the conversion of data into information and the enterprise-wide application of that information.

Master’s Degree in Computer Science, Information Systems, or equivalent degree. A Bachelor’s degree and one (1) additional year of experience may be substituted for the Master’s degree.

Program Director

Fifteen (15) years of progressive experience in computer systems development including six (7) years experience in project management with four (4) years of experience managing multidisciplinary efforts similar to this procurement.

Serves as liaison between Contractor personnel and the Contracting Officer’s Technical Representative (COTR) with overall responsibility for administrative matters. Organizes task teams. Reviews technical approaches and project deliverables to ensure compliance with proper methodologies, standards and procedures. Ensures quality and timeliness of all products and services.

Bachelors’ degree in computer science, management information, engineering, statistics or a related discipline; advanced degree highly desirable.

Project Manager

Provides supervisory, technical and administrative direction for personnel under a specific task order. Develops overall project plans and budgets. Develops budget for project and overall operating plans. Supervises specific project operations utilizing technical experience pertinent to contract. Manages all areas of contract site operations.

Position requires a Bachelor Degree in Computer Science, Information Systems, Business, or an equivalent of eight (8) years general experience with five (5) years of specialized experience.

Senior Program Architect

Ten (10) years experience in system development including six (6) years experience in system design with three (3) years experience in design of system architectures.

Analyzes and assesses functional requirements and system specifications and translates them into a comprehensive system architecture. Identifies potential problem areas that threaten system performance and recommends practical solutions to eliminate these. Adjusts the architecture as necessary to meet changing program needs. Supervises the architecture team. Chairs or facilitates meetings and panels to review the system under development. Prepares briefings and technical reports for the system program manager. Communicates about technical issues with non-technical customers.

Master’s Degree in Computer Science, Information Systems, or equivalent degree. A Bachelor’s degree and one (1) additional year of experience may be substituted for the Master’s degree.

Senior Technical Advisor

Twelve (12) years of progressive experience in computer systems development including six (6) years experience in system design.

Consults with technical managers to support project. Reviews project architectural planning and design; provides insight into potential risk and methods to mitigate same. Focuses technology and practice on the requirements of the current system activity. Maintains supervisory role to ensure high degree of quality assurance and compliance with system requirements.

Master’s degree in computer science, management information, engineering, statistics or a related discipline; advanced degree highly desirable. A Bachelor’s degree and one (1) additional year of experience may be substituted for the Master’s degree.

System Administrator

Supervises and manages the daily activities of configuration and operation of business systems which may be mainframe, mini, or client/server based. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provides assistance to users in accessing and using business systems.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline. This position requires a minimum of four years experience, of which at least three years must be specialized experience in administrating open systems-compliant systems. General experience includes operations experience on a large-scale computer system or a multi-server local area network. With six years general experience, a High School Diploma or GED is required.

Systems Engineer — Level I

A PC integration specialist with complete knowledge and experience in PC hardware and software integration and configuration. Skill set includes expertise in installing, configuring, and maintaining user workstations running MS-DOS, Windows, and related software (including LAN-based versions). This specialist shall also possess LAN configuration and maintenance skills. An example of a duty to perform by a Level I SE would be upgrading MS-DOS 5.0 to 6.0.

Position requires a High School Diploma plus two years of a technical electronics course, A Plus certification, and a minimum of two (2) years of related experience.

Systems Engineer — Level II

An experienced system engineer with technical focus on client solutions implementation. This SE shall have experience in understanding client requirements and implementing systems and software solutions according to specifications. This SE shall also possess the analysis and presentation skills necessary to enhance any systems and software design to be implemented for solving a client’s needs. This SE shall have “Open” systems experience, programming skills, and solid end-user training and problem solving techniques.

Systems Engineer — Level III

A high-level system engineer with experience in systems analysis and design, software systems life-cycle development, systems implementation, configuration and performance analysis. This consultant shall have proven team and technical leadership abilities for system and software projects.

Skill set shall include systems analysis, end-user requirements analysis, system and software design, leading-edge technology experience in “Open” systems and software platforms including performance analysis tools, database analysis and design, programming techniques such as object-oriented and GUI development, and interoperability strategy including integration with legacy systems. Comprehensive knowledge of one or more operating system environments.

Position requires a Bachelor Degree or equivalent experience and application related training certificate; a two-year technical electronics certificate or equivalent; A Plus certification; a minimum of five (5) years of specialized experience; and applicable vendor certifications.

Systems Engineer — Level IV

A senior system/software engineering consultant with expertise in client requirement analysis, capacity planning, projects leadership, project design, concept presentation, and project implementation. Skill set shall include full life-cycle development, technical solutions meeting client requirements, polished communication skills, and solid project leadership. This consultant will have hands-on experience in system and software engineering in multiple operating systems and network environments. Other critical skills include systems and database migration, including integration strategies and successful experience implementing these concepts with client legacy systems. Comprehensive knowledge of one or more operating system environments.

Position requires a Bachelor Degree or equivalent experience and application related training certificate; a two-year technical electronics certificate or equivalent; A Plus certification; a minimum of six (6) years of specialized experience; and applicable vendor certifications.

System Operator

Monitors and supports computer processing. Coordinates input, output, and file media. Distributes output and controls computer operation that may be mainframe, mini, or client/server based. An Associate’s Degree in Computer Science, Information Systems, Engineering, Business, or other related discipline is required. This position requires a minimum of three years experience, of which at least two years must be specialized experience operating a large-scale computer system or a multi-server local area network. Must demonstrate sufficient knowledge of programming to understand how programs use computer hardware.

With a Bachelor’s Degree (in the fields described above): two years general experience of which at least one year must be specialized experience is required. With five years general experience, only a High School Diploma or GED is required.

Position Rate per hour

ManageSoft™ is software management and deployment made easy. With the world's first software warehouse, ManageSoft automatically tracks, updates, and controls IT assets throughout your enterprise. Cut inventory, licensing, and SOE management costs with the automated software management and deployment solution used globally by Fortune 500 companies.

Efficient asset management, reporting, and automation of administrative tasks all dictate a central point of corporate control -- even when you also need flexibility and delegated local control. ManageSoft provides this control and flexibility through the world's first software warehouse -- a software warehouse that lets you keep track of assets and licenses, automate rollouts, and determine the numbers that drive your business decisions (investment, costs of proposed upgrades, and so on). In fact, the software warehouse is so important that you can't manage software without it!

ManageSoft provides virtually unlimited scalability as your organization grows and the number of managed devices increases. Among a broad range of scalability features, three are particularly important:

From a central software warehouse, ManageSoft distributes software, packages, policies, and schedules directly to distribution servers accessible by ManageSoft clients. Distribution is by any one of a number of standard file transfer protocols. No special software or hardware is required for distribution servers -- any file or web server with sufficient disk space can be used.

ManageSoft clients automatically download new and updated policies, schedules, and software from the nearest available distribution servers. Patented dynamic byte-level differencing ensures that only parts of files that have changed since the last update are downloaded, rather than downloading the entire application or file again.

ManageSoft supports server-to-server distribution across multi-tier server hierarchies -- providing unlimited scalability for large organizations. Active server fan-out enables rapid large scale distribution. Leaf-node servers can remain as passive distribution servers if preferred. Client tracking data is fed back to the software warehouse over the same architecture or, for extremely large installations, using a parallel fan-in of collection servers. Client updates occur in the same manner as described for Distribution in small to medium enterprises, above.

ManageSoft provides a comprehensive range of bandwidth management features to facilitate virtually unlimited scalability. ManageSoft enables: